I have not received an email to activate account

Account
1

I have tried to create a Piwik PRO account, but I never received the activation email - and now I’m stuck and cannot start using the account.

Can anybody resend the activation email or something??

2

Hi @MJJ, welcome to our Community forum!
I’ll try to help you. Let me send you a personal message as I’ll need some details from you.

3

@TymekGF Same issue for me. I created an account, but I never received an email to verify it (searched in spam, searched everywhere; it’s a simple Gmail account). I also tried Forgot password (even though I hadn’t gotten to the point of creating a password), and no email ever arrived for that, either. When I try to just start over, the system tells me that the email address already exists (as does the account name for the site I was trying to set up). Can you help me, too?

4

Same issue here.

Problem for new accounts, lost password and all system emails.

Tried and tested many different email providers aswell. Microsoft private, google business and google private.

5

Hi @Tim_Wilson thanks for reporting it.
Can you ping me in a private message with the email address and the account name you wanted to register?
Tymek

6

@Thom I have just replied to your private message, you gave me two emails, but here you mention three different configurations. Can you let me know the third one so I can check?
Tymek

1 Like
7

Same issue as above. Did not get my activation mail.

8

Same issue. I’ve tried to activate an account yesterday, but I haven’t received the confirmation email (I’ve already checked in spam). Could you please help me?

9

hi @Angela, sure I’ll have a look.
Can you send me your registration details?
Tymek

10

@CorBro can you share with me your registration details in a private message? I’ll try to help.
Tymek

11

I got the mail later and was able to complete the registration. Thank you!

1 Like
12

Same problem for me…