Instance was created but can't be accessed

One of our customers tried to create a new instance for them, but can’t login. Instance hasn’t been activated yet, so is it possible to activate it from Piwik PROs end and give access to us and our customer?

Hi @Carita_Kulmala welcome back to our Community!
Happy to help, I’ll just need the account name that was picked and the email address the account was registered with. Please send them over in a private message.