I am using PiwikPro for some weeks now, next to GA (universal).
I have installed PiwikPro on 10 websites and comparing the results with GA I notice this:
The number of pageviews is almost always lower in PiwikPro (around 8% lower) then in GA.
The lower number of pageviews in PiwikPro is almost always counted for the Homepage of the website, which is also most of the time the Entry page of the visitors.
So for the Home page I see lower pageviews and lower amount of Entries in PiwikPro.
But all the other pages from the website show 99% the same amount of pageviews (and Entries) in PiwikPro and GA.
So it seems that PiwikPro is missing the very first pageview from a visit too frequently.
Any idea what can cause this issue?
IP exclusion list - make sure that it’s exactly the same
I see in tracker debugger many visits excluded because of being a known crawler. Those page views occur only on the homepage. Maybe that’s the difference and Google doesn’t exclude these? You can test it for a while by disabling the option to exclude bots by default.
That can happen if the visitor switches back to the tab after 30 mins of inactivity. I’d check if there are also other sessions for the same visitor ID.
It’s 30 mins from the last activity. To check that you can use both session log and tracker debugger. In session log there’s no limitation when it comes to the timing of the event.
Session logs show identical data. No first page view recorded. (I’ve checked sessions older than 3h from now to make sure that they are already in the session log).
What I suggested was taking the ID of the visitor that had a session starting with a scroll to check if there are other previous visits done by the same user.
I know
And I did, but I don’t see additional logs.
But what I’m thinking right now: I only use sessions to track users. So in that case it’s quite normal that no additional data shows up, isn’t it?
It depends on your config. By default, the cookie lifetime would be set to 13 months if there is consent. With anonymous tracking (no consent given) each session would have a different Visitor ID even for the same user.
Okay, from the 10 websites in my PiwikPro account, 9 of them have around the same amount of pageviews in GA and in PiwkPro now.
But the one website on which it does not match also continuously shows big differences in the number of pageviews. Yesterday again more than 20% difference between GA and PiwikPro.
The whole PiwikPro setup is the same in this one website than in the other 9. However, there is one difference, the 9 websites that match GA pageviews all have a .nl domain extension.
The website on which the number of pageviews does not match has a .net extension. I don’t know if that could have anything to do with it (I don’t think so) but otherwise I don’t know either.