Purchase event not appearing in Piwik Analytics despite debugger confirmation

[Max]

Hi,

We’re noticing an issue with the reporting of our purchase event.

When using the Piwik debugger, the event is triggered correctly.

However, we’re not seeing it appear in our Analytics.

We’ve double-checked that the correct date range is selected and that no IPs are being blocked.

For context, this event was working properly until recently. We’re not sure if it’s related, but it seems to have stopped working since an update to our app that involved integrating Vite.js.

Another important point: we have other custom events (such as signup) that are still being reported correctly in Piwik.

Thank you in advance for your help!

[jfidala]

Hello @Max and welcome to our community!

Looks like something has broken around 11 May with tracking of that event. I see one one change 10th May that is unrelated, so could be that something was broken on your website.

Could you test that event again and check if console sends any errors?

[Max]

Hi jfidala,

Thank you for your message and your help.

We recently switched to Vite.js (since we’ve had this issue).

I imagine it’s related, but we don’t understand the origin of the problem.

Especially since the debugger seems to indicate everything is fine. We have similar behavior on other events that aren’t causing any trouble.

And there isn’t anything unusual in the console compared to other events.

Thanks