Website or app doesn't exist

Account
1

Hi im new to Piwik, and yesterday i used a lot of time testing conversions, tags and triggers.

Today though, i keep getting the message, that the Website og App dosnt exist. When i try to refresh, or clear cookies, i sometimes get in, but then after a few minutes i get kicked off again and get this message:

{“message”:“no Route matched with those values”}
or lands on a page saying:
“Website or app doesn’t exist or you don’t have access to this view
Contact your administrator for further assistance”

2

Hi @aeApodan, welcome to our community!
The issue you reported is actually a thing that we are investigating now, We’re in a process of upgrading Piwik PRO Core which is expected to happen unnoticed in the background.
Sorry for that, give us a bit of time to sort it out and try again later during the day.
Tymek

3

Hi Tymek

Thank you for the fast reply, and im releaved that there is an explanation for my issues. :slight_smile:
I will try again later today.

Have a great day!

1 Like
4

hi @aeApodan, just wanted to let you know that the fix was implemented and the error should not happen anymore. I checked on my account and found no issues there.
Please let me know if you observe any.
Tymek

1 Like