Why don't filtered unique custom events sum up?

[Susanne]

Hello.
I want to report unique custom events according to their name. Thus I created a filter

but these don’t sum up although I believe they should. When I report their total, only the first number shows up as a Grand Total:

Thanks, Susanne

[kuba]

Hi. Most likely those 2458 events were generated in the same session as storm,keinwl. Would that be possible?

[Susanne]

Hi Kuba.
I don’t think so, it should be different users who have strom and stromgas…!
So these should be generated in different sessions.
Susanne

[kuba]

Could you create a segment in Piwik PRO UI for the event stromgas, apply it and check the session in the session log to see what events were triggered?

[Susanne]

Hi Kuba.

I did so - i am just not sure how to check it efficiently. I examined some of the sessions and in these, there was only stromgas selected (i.e. an event with stromgas triggered). Is there a way to examine it more efficiently? I believe that stromgas and strom would always be selected in different sessions as the customer has either/or and not both.

Thanks, Susanne

[kuba]

Even examination of one session tells us that there’s something wrong. Could you recreate a similar report in the Piwik PRO’s UI? Can you also share the instance name, site name and date range here or on priv?

[Susanne]

Hi Kuba.

Thanks for looking into it. Yes, I recreated in Piwik Analytics and it DOES sum up here:

Instance is https://wienenergie.piwik.pro/ Master property Wien Energie

Susanne

[Susanne]

Hi Kuba.
Yesterday I installed the new connector to data studio and now it sums up even in data studio.

so i consider this as solved Thanks, Susanne

[kuba]

Great! @Piotrek