Analytics suddenly stopped collecting data

Data collection and tags
1

Hi!

We set up PiwikPro for our website https://www.viestintuojat.fi in May. Yesterday I went to check visitor data but found out it has not been collected for the past month. In fact, it seems that data was collected only during a one week period from May 19th to May23rd. After that, nothing.

I’ve tried visiting the site using different browsers and devices, but no data is collected. Any insight into what might cause this?

I am new to PiwikPro and tried troubleshooting but couldn’t really figure anything out. In fact, the set-up was made by an outside expert, so I am unfamiliar with Piwik setting to begin with.

Any ideas what I could do myself to figure this out? I could also contact the person who set everything up but since He’s on summer vacation, it might take a while…

Thank you in advance!

2

Hello @OlNoPos and welcome to the community,

Can you check if you have correct code installed with correct ID? I think you have added wrong Piwik PRO Tag Manager container from some other website on your account.

You can find installation code snippet in top left corner Menu → Administration → Select your website instance → Installation