Hi
we tried all three ways of adding the code:
- WordPress plugin
- adding the code to the page
- installation via GTM
Piwik does not work and does not collect any data …
Did you check your setup on the tracker debugger (you can find it in Analytics->Settings)? In case of any tracking issues, you will find the reason there.
yes i know, its nothing there
Hi,
do tags really fire? You could check for the hostname of your Piwik PRO account in the network tab for example. If you can not see the script load as well as send out tracking hits, you might see error messages in the browser console. There might be a Content Security Policy in place that blocks tracking for example… or other messages that indicate a problem.
If tracking should be active at the moment you could share the URL here in case you are unsure about the results of your own investigation.
best,
Markus
it started to work over the weekend, without any changes from our side … so have no clue what was the reason
Hi,
I am happy to announce that we recently introduced a public status page so that you have a clear overview of incidents that may have affected your service performance.
You can check the status of your service by adding /status to your account address just as in the following example: https://your-instance.piwik.pro/status.
Kindly note that this feature is currently in beta and is not yet accessible to all accounts.