Confirming that the WordPress plugin works?

[rmastop]

Hi @JonnuBaskerville,

Could you validate if your theme contains the wp_body_open() function?
The following community thread mentions it.

WordPress plugin update

Hi Thomas, our WordPress integration should work without any additional theme customization. However, sometimes theme authors don’t follow WordPress Theme development guidelines and don’t use the essential wp_body_open() function. Without this function, our plugin can’t place the JS snippet code in the theme.

if not, you would be able to solve it by following this thread: Tracking doesn't work wich custom wordpress theme - #3 by p.niewiadomski

Would that help?

Cheers,
Richard