Hi,
I am unable to connect to debug mode.
The error states:
Connection failed
This may be caused by:
-
Mismatched container code: Check if the installation code on the website you’re connecting to matches the site or app in the site/app picker in the upper right corner.
-
Blocked popups: Check if your browser is automatically blocking popups and enable them in the settings if needed.
-
Missing tracking container code: Ensure the necessary code is installed on your site.
-
Incorrect site address: Check that you are connecting to the correct URL.
-
Blocked ads: Temporarily disable ad-blocking extensions.
I already checked this support ticket: ‼️ Help! New debug mode does not work anymore in our setup! which seems very similar to what I experience but that one was answered via a PM so that does not help much.
I also checked this guide About debug mode | Piwik PRO help center but as far as I can tell everything is configured in accordance to this document.
About the suggestions:
- I installed a script on each of the pages of my website like described here: Set up your account | Piwik PRO help center. I am also getting the consent popup, so I guess this must be good.
- I have tested in Chrome and Safari and ensured popups are allowed in the settings.
- Isn’t this the same point as number 1?
- Domain name is correct. It also opens the website correctly in a new tab, but that tab does not get the popup and on the piwik.pro debug page the error I mentioned earlier appears.
- I do not have any ad blocking activated
Anyone any idea what I am missing?
Best, Roel