Debug pop up does not appear when testing newly created tag

Data collection and tags
1

We are experiencing an issue in Piwik Pro when launching the debug mode to test our newly created tags and triggers.

When clicking on the “debug” button" on the top right-hand corner of the tags section, our website opens in a new tab. However, the debug pop up does not appear. This makes it difficult for us to test tags and triggers.

2

Hi @Dona_94!

Could you send me the URL address of your website? It can be either here or in a private message.

4

Could you show how your add to cart tag is configured and how does the dataLayer look like for this particular event?

5

This is the data layer code

function addToCart(){
window.dataLayer.push({
‘event’:‘add_to_cart’,
‘booking_pace_hours’:5,
‘ecommerce’:{
‘currency’:‘AED’,
‘value’:‘<?php echo $total_price ?>’,
products:[{
‘item_id’:‘<?php echo $ticket_id ?>’,
‘item_name’:‘<?php echo $ticket_name ?>’,
‘item_brand’:‘<?php echo $brand ?>’,
‘item_category’:‘<?php echo $category ?>’,
‘price’:‘<?php echo $ticket_price ?>’,
‘quantity’:‘<?php echo $qty ?>’
}]}
});
}

6

It’s best to post an example of actual values and not the function responsible for generating it. You can always send it in a private message if you don’t feel comfortable sharing it here.

Please also post a screenshot of the add to cart tag setup with the variable mapping visible.

7

I have noticed the debugger window reloading every time the page gets changed. “The events log is getting refreshed every time during page navigation”. Is this normal in Piwik? I have set up the same configuration using GTM for GA4 and its working fine. I am really confused why the datalayer is not showing in debugger?

8

The Tag Manager debugger should display dataLayer values too. You can send me the site URL here or in a private message so I can verify this.