Delete user by sessionid or cookie

Sorry, but I did not understand how to delete the data of a user who has to request it and who provides me with his cookie

Hi,

such requests are handled via our support. Just provide us with the visitor ID from the cookie.

Is this service also available for the free Core Plan version? How do I contact the support team? I already used the general contact form on Piwiks website, but I didn’t receive any response yet.

Yes, more details on priv.

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