I am getting 0 sessions logs

musa_copyleft · February 21, 2022, 10:52am

Could someone please explain why we have Zero session logs, which is unusual?

musa_copyleft · February 21, 2022, 10:53am

screenshot - https://prnt.sc/9aXIi68pZEIJ

kuba · February 21, 2022, 11:05am

Hi, have you enabled this setting?

musa_copyleft · February 28, 2022, 5:27am

yes & and still have the issue

kuba · February 28, 2022, 9:12am

Can you share your website URL?

musa_copyleft · February 28, 2022, 9:32am

https://www.carlingual.com.sg & https://theballoonstudio.com.sg/

kuba · February 28, 2022, 9:38am

I just checked it for the first site and it looks correct:

kuba · February 28, 2022, 9:44am

For the other site (Buy Graduation Balloons, Customised & Personalised Balloons Singapore – The Balloon Studio) you have a lot of additional trackPageView events added directly to the page source. Because of that, each page view is counted a few times which affects the time on page metric. Keep in mind that Piwik PRO does not work out of the box with Matomo code installed. Here is a guide on how to set it up.