Installation and Setup

Account
1

Hi, I have installed the container on my site. But, even after 2 days, I am unable to access the data. It shows ‘No data on dashboards yet’. Please help me with its settings.

2

Hi there :slight_smile:

can you share the website url and / or instance name?

3

Hi, I have the same problem with him. Can you check it for me ~> My website

4

https://promptcloud.piwik.pro/

5

I need also the URL of websites where the code is installed.

6

https://www.promptcloud.com/ This is the site. Please do check and assist on the same.

7

The container code is placed with some escaping errors. Line 1090 for instance contains +24c60601e3 instead of +24*c*60*60*1e3. It’s visible in the browser console:

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8

Thank you so much. I will check on the same and get back to you.

9

Hey, still we are unable to access the data on PIWIK. can you pls check out site. Thanks

10

There’s still the same error in the browser console (line 95).

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image1902×208 37.8 KB

It looks like your cms system does some escaping of the javascript code.
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image1222×124 42.2 KB

Is there any other way inject the container snippet?