Hello @Valentin_W - welcome to our community. I cannot enter your website under web.site.eu - on main page site.eu it seems you have also added matomo.
Not sure if it will, but maybe this article can help you solve your issue:
web.mobile.eu is redirecting me to .de and I cannot check it
I don’t see Piwik PRO request in network parameters on your web. subdomain - it’s not loaded correctly. For some reason it’s loading consent on first visit, but doesn’t do anything else in background.
Please check if it’s installed correctly, that might be the reason why it’s not working now: