Piwik container crashes my website

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1

Hello,

We use Piwik Pro suite (CMP, Analytics, TMS).

In a very specific situation, Piwik crashes our website.

Long story short: we select a lot of contacts on our website, we push them in a specific module of the website.

It should load a new webpage with the module but it crashes.
When we delete the Piwik Pro container, we no longer have the issue.

Our hypothesis is that Piwik is trying to treat the request (with a lot of contacts), and it is a huge URL:

https://mywebsite/app/#/login/xxxxx/dmFsZW50aW4udmVyZ2VyQHdoaXNlLmV1/ZGM4OTZkYjZhY2EwNzQ0YjA5ZGRjMjJiMzQwMThmODg=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

There is a way to fix it in piwik settings?

Many thanks,

2

Sorry to already sent a reminder :slight_smile: it is a major issue for us.

3

Hi @ValPiwik,

We are looking into the issue :slight_smile:, will keep you updated once we figure it out or have additional questions

Best,
Oliwer

4

Hi @ValPiwik,

Are you able to reproduce the problem in some isolated environment? Could you try turning off all tags and see if the problem still occurs? (We were not able to reproduce the issue just by having a long url)

Best,
Oliwer

5

We isolated the piwik pro container, it is how we found the issue came from Piwik.
It is the Piwik container code the issue.

When we delete the Piwik code, we no longer have the issue;

6

We would need more info to reproduce the issue, are there any hints in the console pointing what could go wrong? Best thing they could do is to prepare some example application where the issue appears and share it with us.

7

In the DevTools, there are many API calls that will stay in pending forever:

8e2d378e-b80b-4b55-a99a-f0787f85688e-895×687-
8e2d378e-b80b-4b55-a99a-f0787f85688e-895×687-896×691 47.6 KB

8

Hi @ValPiwik,

We will need steps to reproduce the issue.