Problem with Google Ads integration


I’m trying to connect Google Ads to a piwik pro site.
The connection is completed

but when I try to add an account I see this error: “A problem occurred while integrate with Google Ads. Try again later. If the problem persists, please contact the owner of the organization.”

Could anyone help me with this topic? What are the possible reasons why this happens?

Thank you very much

Hi @Jen!

What is your Piwik PRO account/instance name ( You can post it here or in a private message.

We have identified the problem. It seems that the integration has been correctly processed, but the users have not been added and it will require a fix from our side. We will get back to you as soon as the fix has been implemented.


thank you for the replay. Looking forward to hearing from you.


Hello @asinior

Any news on when we can expect this fix to go live?


Hi @asinior,

Apologies for pushing, but this is quite urgent for us.
Do you have any update on this (or a timeline when we can expect it to be fixed)?


In a couple of days :slight_smile: