Scheduled CSV report to more than 2 users

Hi everyone, I correctly set up a custom report and a scheduled CSV sharing via email for 2 users, both with the same view access to my site/app, both added as custom report recipients, but only 1 of these users can complete the download of the CSV file, the other one don’t. I’ve already checked that it’s not a problem with the login or password, I’ve tried with private window, and I’ve already redone the access for this user with the problem. Can someone help me please?

Hi @Fabrizio,

Welcome to our community!

Do both users receive the email or only one? If both, then one of them is not able to click on the link or he is able to click onto the link but something doesn’t work on the next step?

Best,
Oliwer

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