Visitor ID isn't changing for each visitor in session log

As a result, it’s showing only one visitor per day with hundreds of sessions. Visitor tracking was working last week but stopped over the weekend. I have the consent form turned off, “Set a user ID” turned off, and I’m using visitor cookies. Would server caching be causing this?

Hi. Could you send a screenshot showing these settings?

Also, from the tracker debugger - could you share two events that should be separate visits (and visitors)?


You can access the raw request by clicking on the </> icon.


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		"headers": [
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				"accept",
				"*/*"
			],
			[
				"x-forwarded-proto",
				"https"
			],
			[
				"sec-ch-ua",
				"\" Not A;Brand\";v=\"99\", \"Chromium\";v=\"101\", \"Google Chrome\";v=\"101\""
			],
			[
				"sec-ch-ua-mobile",
				"?0"
			],
			[
				"sec-fetch-site",
				"cross-site"
			],
			[
				"origin",
				"https://restore.la.gov"
			],
			[
				"user-agent",
				"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.4951.54 Safari/537.36"
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			[
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			],
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				"no-cors"
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				"empty"
			],
			[
				"sec-ch-ua-platform",
				"\"Windows\""
			],
			[
				"host",
				"restorela.piwik.pro"
			],
			[
				"content-type",
				"application/x-www-form-urlencoded; charset=utf-8"
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				"x-forwarded-for",
				"<anonymized>"
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				"gzip, deflate, br"
			],
			[
				"accept-language",
				"en-US,en;q=0.9"
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			[
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		"host": "restorela.piwik.pro",
		"id": "8b4e3bd6-1629-420d-a6b0-d22d94b186f3",
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			"_idts": "1654610403",
			"_idvc": "1",
			"_viewts": "1654610403",
			"action_name": "Restore Louisiana | FAQs",
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			"cookie": "1",
			"dimension1": "",
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			"ts_n": "jstc_tm",
			"ts_v": "2.7.0",
			"uid": "Restore_user",
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			"wma": "0"
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		"scheme": "https",
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		"user_id": "Restore_user"
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			"t_fs": "135",
			"t_le": "2212",
			"t_ls": "2209",
			"t_qs": "1446",
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			"ts_v": "2.7.0",
			"uid": "Restore_user",
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			"wma": "0"
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		"time": "2022-06-07T14:00:21.174674319Z",
		"user_id": "Restore_user"
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			],
			[
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			],
			[
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		"id": "26922aec-4d60-43a9-9aa6-3cb3708d3c72",
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			"uid": "Restore_user",
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			"urlref": "https://restore.la.gov/",
			"wma": "0"
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		"time": "2022-06-07T14:12:56.628053439Z",
		"user_id": "Restore_user"
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Thanks. Events are merged into one profile because each of them has the same User ID:

"uid": "Restore_user",

Somebody must’ve set it to a fixed value. I’d start witch checking if it wasn’t set in the Piwik PRO tag in the tag manager. Hope that helps. :slight_smile:

Ah, okay. I’ll check it and disable that. Thanks so much for your help! We are loving this tool!