As a result, it’s showing only one visitor per day with hundreds of sessions. Visitor tracking was working last week but stopped over the weekend. I have the consent form turned off, “Set a user ID” turned off, and I’m using visitor cookies. Would server caching be causing this?
Hi. Could you send a screenshot showing these settings?
Also, from the tracker debugger - could you share two events that should be separate visits (and visitors)?
You can access the raw request by clicking on the </> icon.
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Thanks. Events are merged into one profile because each of them has the same User ID:
"uid": "Restore_user",
Somebody must’ve set it to a fixed value. I’d start witch checking if it wasn’t set in the Piwik PRO tag in the tag manager. Hope that helps.
Ah, okay. I’ll check it and disable that. Thanks so much for your help! We are loving this tool!