Can't log in PiwikPRO site inspector

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1

Hi,
I need to install the PiwikPro site inspector. I add the extension in Chrome but when I try to login to use it, I was redirect to success.piwik.pro (instead of mycompany.piwik.pro) where, if I insert my account credentials, they are clearly not valid.

Anyone have the same problem and find some solutions?

2

Hi Marzia!

Could you share with me:

  • URL of the site on which the heatmap was implemented
  • your Piwik PRO account/instance name

in a private message? This way I’ll be able to debug the issue :slight_smile:.

3

@MarziaVisionbox remember to run the extension when being on your website, instead of in your Piwik PRO UI - probably an improvement could be added to automatically redirect in such a case

I hope it helps, cheers!

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4

Thanks for the suggestion!
Solved the problem! Didn’t accept some permission on Cookiebot.

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