Hello, We recently made the jump from GA to Piwik Pro and we are experiencing an issue when launching the debug mode to test our newly created tags and triggers. When clicking on the “debug” button" on the top right-hand corner of the tag manager section, our website does open in a new tab. Howeve…

Hi! Which installation did you use? Can you share the URL to the website?

Hello Kuba, Thanks for getting back to me. I first tried via GTM then I tried to hard-code it on the website. Unfortunately, neither made that debug mode pop-up window appear. Here is the URL of the website: Data Protection Institute Can you spot the problem?

My first idea - I can see that you’re using some lazy loading plugin. Maybe that is causing the issue. Can you add the code directly to your theme just after the tag?

I can see also some errors in the browser’s console. Let’s start with fixing them.

Hello, The development team informed us that they fixed the errors in the console. However, the debug mode still does not appear. Could you please let us know why? Thank you. Kind regards, BossData

Still an error pops up: Uncaught SyntaxError: Invalid or unexpected token (at (index):84:103) I can see that you installed the product also via GTM integration. Once the installation snippet is fixed, you will have to decide which method should be used to install Analytics. If you need to stick to…

Hello, We really have a hard time understanding what the issue is. In fact, we tried fixing the problem by installing the product both via GTM and hard-coded following your recommendation. Neither one of these installations solved the issue. This makes me think that the product installation is no…

Your installation code differs from the one that can be found inside product. There are changes and random line breaks. Please remove the current code and use the one I’ll share on priv.

Keep in mind that after fixing the code, you have to disable the Piwik PRO Analytics template in your GTM setup, because product won’t work with snippet installed twice.

Hello Kuba, I have removed the GTM implementation and asked development to replace the Piwik Prop hard-coded implementation with the right piece of code. Nonetheless, it does not do the trick. I still don’t see the debug mode pop up appear when I try using the debug mode to test my events. What i…

Debug Pop Up Does Not Appear

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Debug Pop Up Does Not Appear

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