We have an issue with cities not being tracked in our Piwik implementation on site: netstof.dk
I posted about this earlier:
Got the following response from community
But following the guide as recommended we ended up with tracking data in exactly one day. After that the curve flatlined.
Any ideas as to what might be wrong here?
Hi Jonas,
How exactly are you tracking data from Piwik PRO?
Try creating a session where you believe the city information should be available, and then checking in tracker debugger what’s shown.
Here’ for example I’ve started a session where there was single request sent and no city information is there
There’s no location information because the event that came is marked as not consenting/anonymous visitor, please check if that’s the case for the sessions you expect to see full data for (so the visitor consented) by first hovering over the event name and then clicking the icon that will appear next to that name:
it will show you the raw request data,
In it please check what’s the value for the uia parameter:
Here’s what I see in the example from above:
Best,
Oliwer
