Missing city info in the location report

Reports and working with data
1

We are experiencing an issue regarding missing city info in the location report, less than 1% of visitors on our websites “netstof.dk” and “cfdp.dk” show city info, with the remaining 99% showing “No data”.

We suspect this might be an issue with the IP database used for location info, we do not log visitors IP addresses, but our own IP is “80.160.65.58” and it also ends up under “No data” in the location report, after we visit the website.

Do you have any suggestions on how to solve this issue?

2

Hi! Seems like most of your visitors are anonymised and that’s why the information about city is not collected. This is probably happening because you haven’t integrated Cookiebot and Piwik PRO doesn’t register when the user consented and can be de-anonymised.

Here is a guide on how to do that: Cookiebot integration | Piwik PRO help center :slight_smile: