No Returning Visitors

Reports and working with data
1

I’ve built a custom report- a table with session details. So for each session I can see the User ID, Session Time, entry URL, Exit URL, Country etc.

I’ve just added the returning visitors column and found a problem- there are no returning visitors. Every session is marked as “new”. When I went to our Audience Overview I see we had a few returning visitors in the first days after we launched the site, but none since. This is impossible, since there are at least 5 people on our team (myself included) who visit the site on a daily basis, I can see my sessions in our new custom table but all my sessions have “New” in the returning visitor column.

What are some troubleshooting steps I can take here? I’ve been up and down our cookie settings, and can’t seem to find out what has gone wrong.

2

Hi @Kyle_Campbell. What is your current config? Are you using consent manager and/or anonymous tracking mode? Maybe you can share the website URL so I could check it for myself if the cookies are set correctly (since cookies are used to recognize returning visitors).

3

Heya Kuba. We’re using the inbuilt consent manger. www.mister-marketing.com

4

It looks like the main Piwik PRO tag was reconfigured to not require consent. Please revert to the default settings where the required consent is set to Analytics.

5

We took a look at this and it seems to be the fix. Thank you!