Tag Fires not pulling into Xandr

Hi - we have a campaign where the Piwik tag manager has been used to implement tags on site. We can see these pixels fire when we perform the relevant actions (and we have accepted cookies), but these actions are then not pulling through as visible data in Xandr unless we’re testing in debug mode. Anyone had this issue before and know a fix?

Hi @Alex_Lavery,

Welcome to our community!

Did you publish the changes in Tag Manager?


Hi Oliwer,

Thank you! Yes all changes have been published - we’ve triple-checked the implementation and we’re confident that the tags are implemented and published correctly, but it’s just that the data isn’t pulling through into the Xandr platform!

Could you share with me where I can check this issue? (via PM)