Unable to install Heatmaps

[Kate]

Even though I followed the instructions carefully, the Heatmap installation couldn’t be performed.
Def agreed to analytics tracking, and Piwik PRO version is 18.4.4

[kamilb]

Hey @Kate,

Can you please send me the URL of the website in a private message so that I can check?

[Kate]

Texted you, many thanks in advance!